The Terms & Conditions

​

1.1 – What the T&Cs cover.

These are the terms & conditions for which we will supply you with grading, authentication and any other services that we have to offer, to you. If you do not agree with the following T&Cs in the entirety of them then we cannot provide our services to you. Please be advised that by placing an order, you agree to these terms.

If you have any more questions regarding details in the way we provide our services, please feel free to email or by writing to us. You can also check over the FAQs but be aware that these answers are not part of our T&C’s.

 

2. Information and how to contact us

2.1 – Who are we?

We are Crown Games Ltd, a company registered in England. Our company registration number is 15546818 and our registered office is 39 Church Lane, Banbury, Oxfordshire, England, OX16 5LX.

Our grading services will operate under the title Crown Grading and any sales relating to grading and authenticity will be directly linked to Crown Games Ltd through Crown Grading.

2.2 – How to contact us.

You can contact us by emailing us at alfie@crowncomics.co.uk or kieran@crowncomics.co.uk to reach our management or admin@crowncomics.co.uk for general communication. Alternatively, you can reach us by writing to us at 39 Church Lane, Banbury, Oxfordshire, England, OX16 5LX

2.3 – How we contact you.

If for any reason we need to contact you, we will do so by using your preferred form of contact that you provided to us within the confirmation of the agreed contract (Service agreement).

 

3. Our contract with you as a consumer

3.1 – Your order.

Acceptance of your order will be confirmed upon handover of your submission or submissions. This is where a service agreement will be agreed and signed. Further details of the order process can be found on our website. If using our delivery service, the service agreement will be confirmed (agreed and signed) once accepted over email.

3.2 – Order rejected.

If we cannot accept your order for any reason that will be discussed and stated in front of you upon handover of your submission

 or submissions. If you are using our delivery service, then you will be informed of this over email, and your cards will be returned to you. (We may contact you before returning your cards) This is where our service will not be provided, and we would not accept your submission or submissions.

3.3 – Order reference.

Upon agreement of the contract, you will be granted an order reference. This is what you will quote when contacting us regarding your order.

3.4 – Subject of sales.

We take sales face to face and through our delivery service.Our services will be provided to anyone who directly submits entries face to face or through our delivery service and signs the service agreement. Our website is solely for the promotion and explanation of our services. These are performed in the UK.

 

 

4. Our products

4.1 – Products will vary from their pictures.

The images shown on our website are for illustrative purposes only. We cannot guarantee that the electronic devices display of colour accurately reflects the colour of the product. Your product may vary from those images. You will however be able to view our products when handing over your submission or submissions. This will give you a more accurate display of our products. Whilst your cards are graded and authenticated in a cleanroom environment, we cannot guarantee that graded cards will not contain any trapped dust or any other particles that may be airborne.

4.2 – Packaging.

Product packaging upon collection or delivery will depend on the number of cards involved in your submission or submissions. This is to ensure the best of the best service is provided.

 

5. Changes to the contract

5.1 – Your changes.

If you wish to make a change to the service that we provide then you must contact us as soon as possible. You will be given a time scale which will be a rough estimate of when your submission or submissions will start to be graded upon drop off or delivery, this will depend on what choice of service you decide. We will let you know if the change is possible and then inform you of the price of the service, the added time of the service and anything else that is necessary because of your desired change. We would then need confirmation before we could proceed with your requested change.

5.2 – Our changes.

If we wish to make a change to our service provided, we will contact you directly using your preferred form of contact or we will put a notice on our website. You may then contact us to end the contract b ' effect and receive a refund for any service paid for but not received.

 

6. Providing our services

6.1 – Our services.

We promise to provide our services to you until the services are completed, or the contract has been ended.

6.2 – No arrival on collection time.

If you do not arrive upon the desired time of collection, then you will have the remainder of the day to do so. We will contact you once your order is ready for collection and arrange a set time and date for this to happen. This will vary and change each week and have a maximum of two set days per week which will vary each week. Once the opportunity to collect your order has passed then we will contact you to arrange another set time and date.

6.3 – Required information.

Before the service agreement can be signed, we will require cert . ain details from you as a customer. If these details are not supplied, then we will not be able to supply our services to you. If for any reason we require additional information from you during our services and after the service agreement has been signed, then we will contact you (2.3)

6.4 – Delays in our services.

We may have to delay the supply of product for several reasons. This may be due to, a technical problem or due to technical changes in our system, an update to the product due to changes in relevant laws and regulatory requirements or to make changes to the services we supply as requested by you or changes that you will be made aware of by us to you.

6.5 – Your rights if there is a delay in service.

We will contact you directly if there is an urgent problem or a sudden emergency. Any other delays will be on our website.

6.6 – Shipping and Handling.

Shipping costs will be calculated, and pricing will be agreed upon signing of the service agreement. Delivery times may vary depending on your location. Any other changes to our delivery time will be on our website.

 

7. Problems with our services

7.1 – How to let us know about any problems or issues with our service.

If you have any problems or issues with the service that has been provided, then please do not hesitate to contact us. You can contact us by emailing us at admin@crowncomics.co.ukor alfie@crowncomics.co.uk or kieran@crowncomics.co.ukor by writing to us at 39 Church Lane, Banbury, Oxfordshire, England, OX16 5LX.

 

Please note: You are strongly advised to take photo or video recordings of your cards prior to submission or submissions. This is before and after they are ready to post. We cannot accept any liability for damage alleged to have been caused by us at our locations without proof of the original condition of cards prior to their receipt by us. We shall also not be liable for any damages caused from the moment you have collected your product.

 

8. Price and payment

8.1 – Pricing of product.

The pricing of the product (including VAT) will be displayed on our website and will be checked over upon submission or submissions.

8.2 – Payment of product.

The payment of the product will be made before our services begin. This will be made instore and upon submission or submissions. If you are using our delivery service, then this will be made once the contract is agreed on and before our services begin.

8.3 – Returns and Refund Policy

Due to the nature of collectible cards, all sales are final. We do not accept returns unless the item is damaged or not as described. Please report any discrepancies within fourteen days of receiving your products. (7.1)

 

9. Delivery.

9.1 – Sending in your order.

You may choose to send in your cards using whatever delivery services are available or using the provided labels sent to you, this will be confirmed while in contact. All we ask is that your submission or submissions are in a penny sleeve and then in another type of protector. This could be a nine-card sleeve holder or a semi-rigid card saver, as long as they are secure. We do not hold responsibility for any damages caused during delivery.

9.2 – Shipping options

We typically offer various shipping methods, including standard and tracked options. You can choose the one that best fits your needs during the finalisation of the service agreement.

9.3 – Processing time

After the service agreement is signed and your submission or submissions are with us. It usually takes approximately 10 working days, depending on the service you have chosen for your submission or submissions to be graded. This may vary based on the volume of submission or submissions we are handling. Our turnaround time will be available on our website..

9.4 – Tracking information

Once your order is shipped, we will contact you with a tracking number via your preferred method of contact. This will allow you to monitor the status of your delivery.

9.5 – Delivery times

Estimate delivery times will depend on your location and the choice of shipping method selected. Please keep in mind that delivery times may vary during peak seasons or due to unforeseen circumstances.

9.6 – Once products are shipped

Please note that once your product has been collected by the delivery provider then that delivery provider is responsible for ensuring that delivery is made to the address you have stated within the service agreement.

 

10. Personal Information

10.1 – How we use your personal information

We will only use your personal information as set out in our privacy policy.

 

11. Other important T&Cs

11.1 – Intellectual Property  

All content on our website and products purchased from us, including images, descriptions, products and designs, are protected by copyright and cannot be used without permission.

11.2 – You are the only person who has rights under this contract.

Nobody else has any rights under this contract unless it is someone you pass your guarantee on to. This contract is between you and us. You are the only person that has any rights to enforce any of the T&Cs

11.3 – Limitation of Liability.

Our liability is limited to the purchase of our product and services. We are not responsible for any indirect or consequential damages.

11.4 – Data Protection.

We shall adhere to the Data Protection Act 1998 in relation to the collecting and processing of your personal data. For more information, please see our Privacy Policy.