Frequently Asked Questions

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What are graded cards?

Graded cards are cards that have been evaluated by a professional grading service and assigned a grade based on their condition. This helps collectors know the quality and value of the card.

 

How do I know the grade of a card?

The grade is displayed on the card label as a number, usually ranging from 1 to 10, with 10 being the highest quality. We will also provide details on the card's condition, including any flaws.

 

Why should I buy graded cards?

Graded cards offer assurance of authenticity and condition, which can enhance their value. They are also more desirable for collectors and investors.

 

Why should I get my cards graded?

Getting your own cards graded can offer assurance of authenticity and condition, which can enhance the value. They will also be protected and should remain in the condition they are graded at if looked after properly.

 

What makes you stand out from the rest?

We aim to please. At Crown Grading we offer specific, custom designs throughout many of our services provided. Even our entry service has a range of label choices to pick from.

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How do I see the entry level artwork?

By filling out the form on the grading page, you will receive an email with the appropriate brochure and information. Alternatively you can come down and have a look at the brochure we have in store.

 

Can I return a graded card?

Our contract allows returns within a specific timeframe if the card is in its original condition as shown before our services are provided. Please check our T&Cs for more details.

 

How do I store my graded cards?

It’s best to keep graded cards in a cool, dry place, away from direct sunlight. You can also use protective cases designed for graded cards to prevent any damage.

 

Do you offer international shipping?

Yes, we offer international shipping. Please check our T&Cs for details on shipping and sales. You can also contact us via the contact form on our website.

 

How can I contact customer support?

You can reach our customer support team via email or through our contact form on the website. We’re here to help!

 

How long does it take to get my cards back?

This depends on the service level you require. This will be discussed with you. Please note that these are estimates and we cannot guarantee how long it will take your card to move through the service.

 

Do you only grade pokémon cards?

Right now, yes, we only grade pokémon cards.

 

Are your Crown Labels created manually?

Yes, our Crown Labels are created custom to a specific card dependant on the level of service.

 

Can I request a Crown Label?

Yes, you can request a Crown Label, this will mean you have the first ever slab with a new label and will be designed when our services begin.

 

Does a Crown Label guarantee a faster turnaround time?

No, a Crown Label will not guarantee a faster turnaround time, the turnaround time will depend on the service you have selected and will be relative to other requests on the same service level.

 

How much does it cost to get my cards graded?

This all depends on the service you require. Prices are on the website and can vary due to specifics requirements.

 

When do I pay?

Payment is requested before the service has started. This is to ensure that we are not wasting valuable grading time. Drop off service will be requested to pay upon signing of the contract and delivery service will be sent an invoice upon signing of the contract. Service will not begin until payment is complete.

 

Can I pay in instalments or with a payment plan?

For now, we take payments via physical card transaction for our drop off service, or we send an invoice to you which would be a one-off payment for our delivery service.

 

If I want cards graded at different levels of service, how would this work?

Your cards would go through the service you have paid for, but your delivery would not get sent out until all your submissions are graded unless stated otherwise.

 

How can I track my shipment?

Once your parcel has been shipped, we will contact you with your preferred choice of contact with tracking information so you can follow the progress of your delivery.

 

What can I use to submit my cards?

At Crown we recommend using penny sleeves and another form of protection. We prefer nine-card binder sleeves or semi-rigid card savers but be aware we are not held responsible for any damages during delivery service.

 

Do I get my card protection back once my card has been graded?

No, we do not return them with your submission or submissions. This is due to our internal process and so that we can ensure our service acts as efficiently as possible.

 

Can I drop off or collect my graded cards?

Yes, we offer a drop off service and a delivery service so you can choose your preferred method of submission or submissions.